Refund policy

Refund and Return Policy - Delilah The Label

Thank you for shopping at Delilah The Label. We strive to ensure your satisfaction with every purchase. Please review our refund and return policy outlined below:

Exchange Only Policy: We offer a 7-day exchange policy from the date of purchase. If you wish to exchange your item for a different size, colour, or style, we are happy to accommodate your request within this timeframe. Please note that exchanges are subject to availability.

Conditions for Exchange:

  1. The item must be unworn, unwashed, and in its original condition with all tags attached.
  2. The exchange request must be initiated within 7 days of the original purchase date.
  3. Proof of purchase is required for all exchange requests.

Exclusions:

  1. We do not accept exchanges on items that have been worn, washed, altered, or damaged after purchase.
  2. Fragrances, accessories, jewelry, and intimates are not eligible for exchange due to hygiene reasons.
  3. Sale items are final sale and cannot be exchanged.

Refunds: Please note that we do not offer refunds for change of mind or incorrect sizing. Refunds will only be issued if the item received is faulty or damaged upon arrival.

Damaged or Faulty Items: If you receive a damaged or faulty item, please contact our customer service team within 48 hours of receiving your order. We will provide instructions on how to return the item for a refund or exchange.

How to Initiate an Exchange: To initiate an exchange, please contact our customer service team at info@delilahthelabel.com. Provide your order number and details of the item you wish to exchange. We will guide you through the exchange process and provide further instructions on returning the item.

Shipping Costs: Customers are responsible for all shipping costs associated with exchanges, including the return shipping of the item to our warehouse and the shipping of the new item back to the customer. Shipping costs are non-refundable.

Contact Us: If you have any questions or concerns regarding our refund and return policy, please don't hesitate to contact us at [contact email/phone number]. Our customer service team is here to assist you and ensure your shopping experience with Delilah The Label is exceptional.

Policy Updates: Delilah The Label reserves the right to update or modify this refund and return policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for choosing Delilah The Label. We appreciate your support and look forward to serving you again soon!